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How We Keep Your Account & Payments Safe

Your account at raffiplay link sits behind encryption that protects every deposit via DANA, OVO, GoPay or QRIS, and every withdrawal we process.

Account verification on sign-upEncrypted payment processingWithdrawal verification steps

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Our Legal Terms & What They Mean for You

raffiplay link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, you agree to our terms of service — which set out how deposits work, when we can suspend your account, what happens if we detect fraud, and how we handle withdrawals. Access and eligibility depends on local law in

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your region. We keep account information for as long as your account is active, plus a retention period after closure for compliance and dispute resolution. Your payment data (card numbers, bank details) is encrypted and never shared with third parties beyond our licensed payment processors. If
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you need to review, update or request deletion of your personal data, our support team can walk you through the process.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Us About Legal or Account Questions

Team online

Live Chat

Open a chat inside your account dashboard. Our team responds to legal and account questions within minutes during operating hours — Monday to Sunday, 8 AM to midnight Jakarta time.

Email Support

Send detailed questions about your account terms or data requests to our support address. Responses typically arrive within 24 hours. Use this channel for formal records.

Account Settings

Update your personal details, payment methods and communication preferences directly in your account settings. Changes take effect immediately after verification.

HOW WE OPERATE

Our Security, Data & Compliance Practices

Account Security

All logins use encrypted connections. We require email verification on sign-up and can activate two-factor authentication on request. Suspicious login attempts trigger account review before funds are moved.

Payment Data Protection

Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted gateways. We do not store full card or bank details on our servers — payment processors handle that securely.

Withdrawal Verification

Before we send money back to your DANA, OVO, GoPay or bank account, we verify your identity and check the destination account matches your registration. Most withdrawals clear within 24 hours.

Data Retention & Deletion

We keep active account data for the duration of your membership and 12 months after closure for tax and dispute purposes. You can request personal data deletion where local law permits.

Fraud Prevention

Our team monitors deposits and withdrawals for suspicious patterns. If we flag an account, we contact you to verify activity before processing any funds or restricting access.

Regulatory Compliance

We follow anti-money-laundering protocols, verify player identity before large payouts, and maintain records for regulatory review. Your account may be suspended if we detect violations.

Legal & Account Questions You Ask Us Most

You can request account closure through live chat or email support. We'll process the request within 48 hours, verify your identity, and send any remaining balance to your registered payment method. Your account data is retained for 12 months after closure for compliance.

We ask for your full name, date of birth, email and phone number on sign-up. You'll verify your email address with a confirmation link. For larger withdrawals or high-risk patterns, we may request additional identity documents before payout.

Yes. Contact our support team via live chat or email with your request. We'll compile your account data, payment history and personal information within 14 days. This is free for up to two requests per year.

Deposits via DANA, OVO, GoPay and QRIS carry no fee from us — your bank or payment app may charge a transfer fee. Withdrawals to the same account are free; we process most within 24 hours once identity is confirmed.

Reach out to live chat or email support with details of the transaction or suspension. We'll review it with our compliance team and respond within 5 business days. We keep records of all disputes for your reference.

We do not sell or rent your personal data. We share payment information only with licensed payment processors to complete DANA, OVO, GoPay and QRIS transfers. Legal authorities may request data under formal process.

Contact support immediately with the suspicious activity. We'll lock your account and verify your identity before restoring access. Never share your password or login link. We recommend enabling two-factor authentication for extra security.

How We Keep Your Account & Payments Safe

How to Reach Us About Legal or Account Questions

Live Chat

Email Support

Account Settings

Our Security, Data & Compliance Practices

Account Security

Payment Data Protection

Withdrawal Verification

Data Retention & Deletion

Fraud Prevention

Regulatory Compliance

Legal & Account Questions You Ask Us Most

01 What happens if I want to close my account permanently?

02 How does raffiplay link verify my identity when I open an account?

03 Can I request a copy of my personal data that you hold?

04 What are your fees for deposits and withdrawals?

05 Who can I contact if I disagree with a transaction or suspension?

06 Does raffiplay link share my data with third parties?

07 How do you protect my account if I think it's been hacked?

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