Reference

What You Need to Know About Our Terms & Conditions

When you open an account with raffiplay link, you're accepting our Terms & Conditions — the rules that govern how deposits work, how withdrawals are verified, and what…

Account EligibilityPayment RulesDispute ProcessData Protection
raffiplay link What You Need to Know About Our Terms & Conditions
GET HELP WITH TERMS

How to Contact Us About This Policy

Team online

Live Chat Support

Reach our support team via live chat within the account menu. Available daily from 08:00 to 23:00 (Indonesia time) to answer questions about account rules, payment terms, or disputes.

Email Support

Send detailed queries to our support mailbox; responses arrive within 24 hours on weekdays. Use this channel for complex disputes or policy clarifications that need written documentation.

In-App Help Centre

Browse our FAQ section and policy library directly in your account dashboard. Search by keyword or topic to find answers about Terms & Conditions, withdrawal timing, and account security.

HOW WE PROTECT YOU

Security, Data and Your Rights Under These Terms

Data Encryption

All your account data, payment details and game history are encrypted end-to-end. We never share your personal information with third parties outside our payment processor and fraud-detection partners.

Account Verification

Before your first withdrawal, we verify your identity against government records and payment method ownership. This one-time check protects your account from unauthorised access and keeps funds secure.

Cookie & Tracking Policy

We use cookies to remember your login, language preference and gameplay settings. You can disable non-essential cookies in your account settings at any time; gameplay and withdrawals continue without them.

Right to Request Changes

You can request a correction to your personal details, account email or registered payment method by contacting support. Updates take effect within 48 hours and do not affect pending transactions.

Data Retention

We keep your account transaction history and game logs for 24 months after your last activity. Account closure does not delete this history; you can request an export via email support.

Dispute Resolution

If you dispute a transaction or game outcome, file a claim within 30 days via the Dispute tool in your account. We investigate with game logs and payment records; resolution typically takes 3–5 business days.

Frequently Asked Questions About Our Terms & Conditions

Yes. Email and payment method changes are processed within 48 hours and do not affect active gameplay or pending withdrawals. Submit your request via the Account Settings menu or contact support. Your new payment method must be in your own name and be available in your region where local law permits.

File a dispute within 30 days using the Dispute tool in your account dashboard. Include the game ID, round number or transaction reference. Our team reviews game logs and payment records to verify the claim; resolution typically takes 3–5 business days and you'll receive a written decision via email.

We retain your transaction logs, game history and personal details for 24 months after your last login. After account closure, you can request a data export via email support within 12 months. After 24 months of inactivity, data is archived and available on request only.

No. All deposits must come from a payment method registered in your own name on DANA, OVO, GoPay or QRIS. Using another person's account breaches our Terms & Conditions and may result in account suspension and forfeiture of funds pending in your wallet.

You're confirming that you've read and understood our full Terms & Conditions, that you meet local eligibility requirements where local law permits, and that all information you provide is accurate. You also agree to our payment processing, data retention, dispute resolution and account closure policies.

We can close an account immediately if we detect fraud, identity verification failure, or repeated breaches of our Terms — such as using multiple accounts, exploiting a game feature, or depositing through unauthorised channels. You'll receive notice via email with details. Any balance in your account is returned to your registered payment method within 5 business days.

Contact support via email or live chat with your account username and request a data export or permanent deletion. Data exports arrive within 7 business days. Account deletion is permanent and cannot be reversed; any balance is refunded to your payment method within 5 business days.