Reference

How We Handle Your Privacy at raffiplay link

Your account details, deposit history and withdrawal records stay secure on our platform.

Account data encryptedPayment history privateYour withdrawal control
Explore the Lobby Read FAQ
raffiplay link How We Handle Your Privacy at raffiplay link
PRIVACY SUPPORT

How to Contact Us About Your Data

Team online

Email Support

Send privacy requests to [email protected]. We respond to data access and deletion requests within seven working days. Include your account username and the specific information you want to review or remove.

Live Chat

Open live chat from your account lobby between 08:00 and 22:00 Jakarta time, seven days a week. Our agents can explain which data we hold, confirm payment history and start deletion requests immediately.

Account Settings

Update your email, phone number and contact preferences directly in your account. Navigate to Settings > Privacy > Personal Data to review what we have stored and adjust notification options anytime.

DATA SECURITY BASICS

How We Keep Your Account Safe

Encryption and Storage

Your login credentials, DANA, OVO, GoPay and QRIS details are encrypted using industry-standard protocols. We store account data on secure servers with restricted access; only authorized support staff can view your payment history when you request help.

Cookie Use

We use cookies to keep you logged in, remember your game preferences and track which live tables or slots you visit most. You can disable non-essential cookies in your browser settings; essential cookies let you stay in the lobby.

Account Access Control

Set a strong password during registration and change it every 90 days via Settings > Security. Enable two-factor authentication if offered to add an extra layer; we'll send a verification code to your email or phone before login.

Payment Verification

Every withdrawal request is reviewed by our payments team to confirm the destination matches your registered account. This step prevents unauthorized transfers and fraud; verified withdrawals to your DANA, OVO, GoPay or QRIS wallet usually clear within 24 hours.

Data Retention Timeline

We keep your account details and transaction logs for three years after closure, where local law permits. Game session logs are archived for 90 days to resolve disputes and detect patterns. You can request deletion of non-essential personal data anytime.

Third-Party Sharing

Your account data is not sold to marketers or advertisers. We share payment details with DANA, OVO, GoPay and QRIS only to process your transactions, and with fraud-detection partners to keep your account secure.

Privacy Policy Questions

Yes. Email [email protected] or use live chat between 08:00 and 22:00 Jakarta time with your account username and request 'data export'. We'll compile your personal data, DANA, OVO, GoPay and QRIS transaction logs, login history and game activity within seven working days and send it as a downloadable file.

Your account enters a dormant state for 30 days; reactivation restores full access. After 30 days, your personal data remains encrypted on our servers for three years to comply with local payment and tax regulations, where applicable. You can request permanent deletion after this period.

Transaction logs are kept for three years from the date of each deposit or withdrawal, where local law permits. You can view your full payment history anytime in your account under Wallet > Transaction History. Older transactions appear in archived records available upon request.

Only if you opt in during registration or in your account Settings > Notifications. You can unsubscribe from marketing emails anytime by clicking the link at the bottom of each message or by turning off Email Promotions in your privacy settings.

Your password is hashed using encryption so that even our support team cannot view it in plain text. If you forget your password, visit the login page and click 'Forgot Password' to reset it via email verification. Never share your password with anyone, including our agents.

We use session cookies to keep you logged in, preference cookies to remember your game choices and analytics cookies to track lobby performance. Essential cookies cannot be disabled without logging out. You can block other cookies via your browser settings, though this may limit account features.

We share only the minimum data needed to process deposits and withdrawals — your name, account ID and transaction amount. DANA, OVO, GoPay and QRIS handle your payment details separately under their own privacy policies. We never provide your game history, email or phone to payment providers.

Related Pages

raffiplay link Indonesia raffiplay link Casino FAQ Register raffiplay link Login